JPS named CACU utility provider of the year
Jamaica Observer | 2025-12-07 | Original Article
She also praised JPS frontline teams, noting their professionalism and compassion, particularly in the aftermath of Hurricane Melissa.
“In the wake of Hurricane Melissa, many customers are understandably distressed, yet our teams have remained patient, present and committed, even while managing their own recovery,” she noted, adding that business process outsourcing partner iTel has played a key role in supporting JPS’ voice contact operations.
While the award represents a major milestone, Baker said JPS views it as motivation to further strengthen its customer-focused transformation.
“We thank our customers — those who share feedback, raise concerns and challenge us to improve every day,” she said. “Customer service is not static; it is a continuous journey of learning, listening and evolving.”
JPS says it will continue to issue operational updates through its website, social media platforms and traditional media. Customers can also track ongoing post-Hurricane Melissa restoration efforts on the company’s website at https://www.jpsco.com/hurricane-melissa-restoration-updates/.
">Jamaica Observer | 2025-12-07 | Original Article