Jamaica Post addresses concerns about outbound deliveries

Jamaica Gleaner | 2025-12-04 | Original Article

Jamaica Post has moved to address concerns raised about outbound deliveries.

 

 

The agency says Jamaica, like many postal administrations globally, continues to experience temporary restrictions affecting some destinations due to flight shortages, airline capacity constraints, and international policy changes.

 

 

It says it understands the impact that limited outbound dispatches may have on customers, including e-commerce operators and small businesses.

 

 

Jamaica Post says it is aware of reports about inconsistent deliveries and returned items.

 

 

It says in several cases, flights to certain destinations become temporarily unavailable, even when those destinations remain on our active list.

 

 

Once a flight becomes available, mail is dispatched immediately, it said.

 

 

Jamaica Post says outbound deliveries continue to be affected primarily by reduced global flight availability and airline capacity limitations.

 

 

It says airlines have adjusted routes, deployed smaller aircraft, or restricted cargo space due to post-pandemic operational changes.

 

 

“Additionally, some countries' postal operators do not facilitate the transit of mail items through their borders, while other countries have limited transiting options. These changes are global in nature and continue to affect postal operators across the Caribbean, North America, Europe, and Asia.

 

 

“The current list of 42 destinations reflects the countries for which confirmed mail transportation options presently exist. This list changes over time as airline availability fluctuates,” said Jamaica Post.

 

 

Regarding outbound parcels and packets to the United States, the agency says the suspension remains in effect due to a US President Donald Trump Executive Order, which revoked the previous de minimis exemption for low-value items entering the US duty-free.

 

 

This change affects postal operators globally.

 

 

Customers may continue to send documents (letter mail) to the US.

 

 

Jamaica Post says it continues to work with its international partners to restore merchandise service as soon as possible.

 

 

Further, it says it continues to engage additional airline partners, regional postal administrations, and international logistics providers to secure alternative routes and expand outbound capacity.

 

 

“These discussions are ongoing, and the public will be updated as new routes become available.”

 

 

Jamaica Post says it remains committed to restoring full outbound service and improving consistency across all destinations.

 

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